- You own your content and your contacts. We only use them to deliver the service.
- Only send email people asked for. Spam, phishing and purchased lists get accounts suspended.
- You are responsible for what your API keys, apps and AI agents send.
- Paid plans renew until you cancel. Pay-as-you-go credits never expire.
This summary is for convenience. The full text below is what applies.
01Agreement
These Terms of Service (“Terms”) are an agreement between you and South Circle, the company that operates Delivrie (“Delivrie”, “we”, “us”). If you use Delivrie for a company, you confirm you have authority to bind it, and “you” means that company.
Our Privacy Policy, Acceptable Use Policy and, where applicable, Data Processing Addendum form part of these Terms.
02Your account
You must provide accurate information, keep your credentials secure and be at least 18 years old. Each team has at least one admin who controls billing, members and API keys.
- Turn on two-factor authentication.
- Tell us immediately at security@delivrie.io if you suspect unauthorised access.
- You are responsible for activity under your account, including by team members you invite.
03The service
Delivrie lets you send, receive and track email through our API, dashboard and MCP server. We may change features, rename plans or retire endpoints. When a change removes something you rely on, we will give at least 90 days notice for the API and 30 days for everything else, unless the change is needed for security or legal reasons.
04Sending rules
You may only send email to people who have agreed to receive it, or where you have another lawful basis, and you must honour unsubscribe requests within 2 business days.
- Include a working unsubscribe link in marketing email. Broadcasts add one automatically.
- Do not send from domains you do not control or hide your identity.
- Keep bounce rates under 4% and complaint rates under 0.08%. Above that we may pause sending while we work with you.
Full details are in the Acceptable Use Policy.
05API keys, apps and AI agents
API keys and MCP clients act on your behalf. Anything sent with your credentials, including by an AI agent you connect, is treated as sent by you.
Use sending-access keys where you can, limit keys to one domain, and delete keys you no longer need. We are not liable for actions taken by tools you authorise, but we will help you investigate and revoke access.
06Plans, billing and credits
- Free plans have the monthly and daily limits shown on the pricing page.
- Paid plans (Starter, Pro and Scale) renew monthly or yearly until cancelled. Usage above your allowance is billed in arrears at the overage rate for your plan.
- Pay-as-you-go credits are prepaid, never expire and are non-refundable except where the law requires.
- Prices are in Naira or US dollars as shown at checkout and exclude VAT and other taxes, which we add where required.
If a payment fails we will retry and email you. After 14 days we may downgrade the team to Free.
07Your content and data
You keep all rights to the email content, templates, contact lists and other data you upload (“Customer Data”). You grant us a limited licence to host, process and transmit Customer Data only to provide and secure the service.
When we process personal data on your behalf, we act as your processor under the Data Processing Addendum.
08Our intellectual property
Delivrie, the Delivrie logo and the service are ours. You may use the code samples in our documentation in your own projects. Feedback you give us may be used without obligation to you.
09Suspension and termination
You can close your account at any time from your profile settings. We may suspend or terminate access if you breach these Terms, put the platform or other customers at risk, or fail to pay. Where possible we will warn you first and give you a chance to fix the problem.
Before you close an account you can export emails and contacts from the dashboard. When an account is closed we delete its data as described in the Privacy Policy.
10Disclaimers
Email delivery depends on systems we do not control, such as recipient mail servers and spam filters. Except as stated in any SLA we agree with you, the service is provided “as is” without warranties of any kind, to the extent the law allows.
11Limitation of liability
To the extent the law allows, neither party is liable for indirect or consequential losses, and each party’s total liability is limited to the fees you paid in the 12 months before the claim. These limits do not apply to your payment obligations, your indemnity, or liability that cannot be limited by law.
12Indemnity
You will defend and indemnify Delivrie against third-party claims arising from email you send, data you upload, or your breach of these Terms or the Acceptable Use Policy.
13Governing law and disputes
These Terms are governed by the laws of the Federal Republic of Nigeria. The courts of Lagos State have exclusive jurisdiction, unless you are a consumer entitled to bring claims where you live. We will always try to resolve disputes informally first: email legal@delivrie.io.
14Changes to these Terms
We will post changes on this page and email team admins at least 30 days before material changes take effect. Continuing to use Delivrie after that date means you accept the updated Terms.