Fix a Delivrie domain stuck on pending or failed: doubled record names, split DKIM values, duplicate SPF records, Cloudflare proxying, propagation, and how to check DNS yourself.
Work through these in order. Most stuck domains have one of the first three problems.
Many DNS providers add your domain to the end of the name. If you type the full name, you get <selector>._domainkey.mail.acme.com.acme.com.
Fix: type only the part before your root domain, like <selector>._domainkey.mail. See Entering records at your DNS provider.
The DKIM TXT value is long. Some providers split it or add quotes or spaces.
Fix: paste the whole value, starting with p=, as a single string. If your provider needs long values split, split it into quoted chunks with no spaces inside the key.
A name can only have one SPF (v=spf1) record. If send.mail.acme.com already has one, from Resend or another provider, the check fails.
Fix: delete the old record, or set a different return path in the domain's settings (for example bounces) and add the new SPF records there.
Records set to Proxied (orange cloud) don't resolve as written.
Fix: switch each Delivrie record to DNS only (grey cloud).
Changes usually show up within minutes, but some providers take hours, and up to 72 hours in rare cases.
Fix: wait, then click Verify DNS records. Delivrie also keeps checking pending domains in the background, and sends a domain.updated webhook when the status changes.
Look the records up from your computer:
dig +short TXT <selector>._domainkey.mail.acme.com
dig +short MX send.mail.acme.com
dig +short TXT send.mail.acme.comOr use a web tool such as Google's dig. If the answer is empty, the record isn't live yet or the name is wrong. If it shows a different value, fix the value.
Still stuck after checking all of these? Use the chat button in the dashboard, and include the domain name. We'll look at your DNS with you.